60% of customers slip away to local mechanics after warranty. Auto Xpert keeps them connected — digital job cards with photo + voice notes, mechanic allocation by skill, video estimates via WhatsApp, and PSF feedback collected automatically.
5 Critical or Unique features ship in every tier. The rest round out the workflow.
Paperless, with photo and voice notes per repair. Customer signs on tablet. Mechanic uploads progress photos at every checkpoint.
Track every failed part by VIN, by OEM, by branch. Manage Annual Maintenance Contracts with auto-renewal reminders. Claim status visible end-to-end.
Real-time view of every vehicle in your service bays. Status, expected completion, mechanic assigned, customer waiting / dropping later — all visible.
Assign by skill match and current workload, not first-available. The system knows which mechanic is best for a brake job vs an engine overhaul.
Mechanic shoots a 30-second video of the issue. Customer receives it on WhatsApp with the estimate. One-tap approval. No phone calls, no misunderstandings.
Track every rupee — Labor vs Parts vs Oil vs Accessories. Per branch, per mechanic, per OEM. Identify where your margin really comes from.
Pending and settled claims from the OEM, tracked in real-time. Auto-escalate stuck claims. Per-OEM SLA monitoring.
Database of Standard Labour Times for every repair type. Compare actual vs standard. Identify training gaps and over-billing.
Customer satisfaction scores collected automatically via WhatsApp 24 hours after service. NPS < 7 triggers a manager callback within 1 working day.
Service workflows are easy to write and impossible to enforce manually. Ops Pilot watches every transaction and acts the moment something falls behind.
If a service job exceeds estimated time, advisor is notified and customer gets WhatsApp update with new ETA — before they call asking.
When a customer hasn't returned in 11 months, auto-launch WhatsApp + SMS win-back campaign with personalised offer. Recovery rate: 27%.
If mechanic utilisation drops below 70%, Ops Pilot surfaces the gap and suggests bay reshuffling or accepting walk-ins.
Book a 30-minute demo. We'll show you the service management workflow — running on your OEM, your branches, your team.